FAQs

I’ve Forgotten My Password. What Should I Do?

To re-set your password, follow the ‘Forgot Password’ instructions on the ‘Sign In’ page.

Which Countries Does Mashion Ship To?

Mashion does not directly ship the products; therefore the countries that the products can be delivered to are on the discretion of the brands themselves.

How Long Does Delivery Take, And How Much Will It Cost?

Mashion does not directly ship the products; therefore delivery time and the cost to delivery is on the discretion of the brands themselves.

Can I Change Or Amend My Order Once It Has Been Placed?

If your order has been placed through the brand’s website, please contact the brand to change or amend the order as per their policy. If you have placed your order through our order form, you can change or amend your order for up to 24 hours through us by emailing support@mashion.pk. If more than 24 hours has past, please contact the brand directly.

How Can I Track My Order?

Once your order has been placed, you will have to contact the brand directly to track your order.

How Do I Return Or Exchange An Item?

Please contact the brand directly for all all return and exchange queries.

Does Mashion Have Seasonal Sales?

Mashion offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.

Why Am I Not Receiving My Newsletters?

Please check your spam or junk folder. If it’s not there, mail from Mashion might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add support@mashion.pk to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is ‘not spam.’ If you are a Gmail user, check your ‘Promotions’ tab. Gmail has updated its inbox layout and your Mashion email may be landing there – to move it to your main inbox, simply drag the message from ‘Promotions’.

How Do I Change My Email Address For Receiving Mashion Blog Posts?

At the bottom of every blog post you have the option to ‘Manage Preferences.’ Please use this option if you want future Mashion blog posts delivered to a different email address.

How Do I Unsubscribe From Mashion?

You can unsubscribe on your account preferences tab or by using the link at the bottom of every blog post or alert.

I Saw Something I Love But Now It’s Gone! Will You Be Restocking And Is There Any Way I Can Still Purchase It?

If you go to the product page, enter your email below ‘Add To Waitlist To Be Notified When It Is Back In Stock,’ and click on ‘Add To Waitlist,’ we will send you an email once the item is back in stock.

I Emailed Mashion Support But Haven’t Hear Back Yet. Why?

Mashion is based in Pakistan and our hours are Monday-Saturday 10am to 6pm PKT. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.