To re-set your password, follow the ‘Forgot Password’ instructions on the ‘Sign In’ page.

Mashion does not directly ship the products; therefore the countries that the products can be delivered to are on the discretion of the brands themselves.

Mashion does not directly ship the products; therefore delivery time and the cost to delivery is on the discretion of the brands themselves.

If your order has been placed through the brand’s website, please contact the brand to change or amend the order as per their policy. If you have placed your order through our order form, you can change or amend your order for up to 24 hours through us by emailing support@mashion.pk. If more than 24 hours has past, please contact the brand directly.

Once your order has been placed, you will have to contact the brand directly to track your order.

Please contact the brand directly for all all return and exchange queries.

Mashion offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.

Please check your spam or junk folder. If it’s not there, mail from Mashion might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add support@mashion.pk to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is ‘not spam.’ If you are a Gmail user, check your ‘Promotions’ tab. Gmail has updated its inbox layout and your Mashion email may be landing there – to move it to your main inbox, simply drag the message from ‘Promotions’.

At the bottom of every blog post you have the option to ‘Manage Preferences.’ Please use this option if you want future Mashion blog posts delivered to a different email address.

You can unsubscribe on your account preferences tab or by using the link at the bottom of every blog post or alert.

If you go to the product page, enter your email below ‘Add To Waitlist To Be Notified When It Is Back In Stock,’ and click on ‘Add To Waitlist,’ we will send you an email once the item is back in stock.

Mashion is based in Pakistan and our hours are Monday-Saturday 10am to 6pm PKT. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.